FAQs
Frequently Asked Questions
Q: Are bed linens and towels included in the vacation rental fees?
A: All vacation rentals have sheets for every bed and sofa bed, bath, hand and face towels, pool or beach towels, and kitchen linens.
Q: Is the high speed internet or wireless?
A: Every vacation rental has high wireless internet
Q: Can you hold a place for me for a few days, a week, or until I decide?
A: Because each vacation rental is unique, we do not, as a rule, hold dates.
Q: What is your cancellation policy?
A: If you cancel 60 days or more prior to your arrival 75% of your deposit will be refunded. If you cancel between 30-60 days of your arrival date 50% of your deposit will be refunded. If you cancel within 30 days of your arrival date your security deposit will be forfeited. The reason for our cancellation policy is because we hold and guarantee the apartment for our clients and the shorter notice that we have about a cancellation the less of a chance of another group rebooking it.
Q: Will you consider a small dog / declawed cat / well behaved hairless dog / etc?
A: If a vacation rental is pet friendly, the advertisement and listing will say so. If it says no pets, we mean no pets. Our guests expect it. We are happy to help you find a kennel at your destination if you desire.
Q: What time is check in? What time is check out?
A: Check in is any time AFTER 3 PM. Do not arrive early at your vacation rental; we need this time to prepare your vacation home for your stay. Check out is at 11 AM sharp. Again, we need this time to prepare the vacation rental for the next guest.
Q: Can we have early check in? Or late departure?
A: That depends. Back to back rentals require a tight schedule from our crews. At other times we may be able to arrange something ahead of time, and for a small fee. Fees are used to compensate the people who do the work to prepare your vacation rental…to adapt their schedules or hire more help. HOWEVER, please do not call for early arrivals and late departures on the day of arrival or departure at your vacation rental, we will not be able to accommodate you and you will be charged an extra day's rent for late departures.
Q: You state a 4 (or more) night minimum, will you make an exception?
A: That depends: on the unit, the season, the owner, the circumstances. It never hurts to ask.
Q: Are your vacation rentals handicap accessible?
A: That depends: on the unit and your needs. Please inquire. We'll try to put you in a unit that will suit your needs.
. Our vacation rental is on the 9th fairway of the Championship Golf Course.